Yes, we ship all over the world and shipping is complimentary.

Yes. Shipping is complimentary on all orders.

Prices do not include import duties or taxes. Any duties, taxes, or customs fees are the responsibility of you, the recipient, and are collected by the carrier on delivery. If a package is refused or returned because these charges were not paid, the shipping costs we covered — both the outbound delivery and the return — will be deducted from any refund that may be due.

Every piece is made to order especially for you and is therefore final sale — we're unable to offer returns or exchanges. If you're unsure about sizing or details, please email us at contact@sereneakkawi.com or reach out through our Contact page before ordering and we'll be glad to help.

Each piece is made to order. Production typically takes 4-6 weeks followed by shipping (5-7 business days). Delivery details will be provided in your confirmation email.

Please email us at contact@sereneakkawi.com within 48 hours of delivery with your order number and photos. We will take care of it.

Please refer to our Sizing Guide. If you're unsure, reach out before placing your order.

You can reach out to us through our Contact Page! We will be happy to assist you.